At ELYSIAN TRADE LIMITED (“we,” “us,” or “our”), we are committed to delivering your sports jerseys reliably and efficiently to destinations worldwide. This Shipping Policy outlines our shipping methods, delivery timelines, costs, and key terms to help you understand how your order will reach you. By placing an order on our e-commerce platform (the “Site”), you agree to the terms outlined below.
1. Order Processing Time
Before your order ships, we need time to verify payment, prepare your jersey(s), and conduct quality checks. Our standard processing time is 1–3 business days (Monday–Friday, excluding public holidays). For customized jerseys (e.g., those with personalized player names, numbers, or team logos), processing time may extend to 5–7 business days due to the additional production steps required. You will receive an email confirmation once your order has been processed and shipped, including a tracking number to monitor delivery progress.
2. Shipping Methods, Timelines & Costs
We offer three shipping options to accommodate your needs, with details varying by destination. The table below summarizes our global shipping services:
| Shipping Method | Delivery Timeline | Cost (USD) | Coverage | Key Features |
| Standard Shipping | 7–14 business days | 5.99(freeforordersover50) | Global (excluding remote regions) | Economical option; tracking included; delivered via local couriers (e.g., USPS for US, Royal Mail for UK, DHL eCommerce for EU/APAC) |
| Express Shipping | 3–5 business days | 19.99(freeforordersover150) | EU, US, UK, Canada, Australia, Japan, Singapore | Fast delivery; door-to-door service; real-time tracking via DHL/FedEx; signature required upon delivery |
| Premium Shipping | 1–2 business days | 39.99(freeforordersover300) | Major cities in EU, US, UK, Canada, Australia | Priority service; same-day dispatch (for orders placed before 12:00 PM GMT); dedicated support; signature required |
*Notes:
- Delivery timelines are estimates and may be delayed by customs clearance, public holidays, or unexpected events (e.g., weather, logistics disruptions).
- “Remote regions” (e.g., some islands, rural areas) may incur additional surcharges (10–20 USD) and longer delivery times (15–21 business days). We will notify you of these charges before processing your order.
- Currency conversion: For non-USD orders, costs will be displayed in your local currency at checkout, based on real-time exchange rates.*
3. Customs, Duties & Taxes
When shipping internationally, your order may be subject to customs duties, import taxes, or fees imposed by your country’s government. These charges are not included in the product price or shipping cost—they are the sole responsibility of the recipient (you).
- How to Prepare: Before placing your order, check with your local customs office to understand the potential duties/taxes for imported sports apparel. This helps avoid unexpected costs or delivery delays.
- Customs Declarations: We will declare the full value of your order on the customs form (as required by law) and mark the package as “Commercial Goods” (sports jerseys). Under-declaring values or misclassifying items is illegal and may result in fines or order seizure.
- Delivery Delays Due to Customs: Customs clearance can take 1–5 business days (or longer in some regions). If your order is held by customs, you will receive a notification from the courier or customs office with instructions to resolve the issue (e.g., pay duties, provide additional documentation). We are not liable for delays caused by customs processing.
4. Order Tracking
All orders include tracking functionality to help you monitor delivery progress:
- Standard Shipping: Tracking links will be sent via email once your order ships. You can also track your order by visiting the “Track Order” page on our Site and entering your order number and email address.
- Express/Premium Shipping: Tracking is available via the DHL/FedEx website using the provided tracking number. You will receive updates (e.g., “In Transit,” “Out for Delivery”) via email or SMS (if you opt in).
If your tracking information shows “Delivered” but you have not received your order, please:
- Check with family, neighbors, or building management (couriers may leave packages with a trusted third party).
- Contact our support team at [email protected] within 48 hours of the “Delivered” status. We will work with the courier to investigate and resolve the issue (e.g., locate the package, arrange a replacement if lost).
5. Undelivered & Returned Orders
Orders may be returned to us if:
- The delivery address is incorrect or incomplete (e.g., missing apartment number, wrong postal code).
- The recipient is unavailable to accept delivery after multiple attempts.
- Customs duties/taxes are unpaid, and the package is abandoned.
If your order is returned to us, we will notify you via email. You may choose to:
- Have the order reshipped (you will be responsible for the new shipping cost).
- Receive a refund (excluding original shipping costs) within 5–7 business days of us receiving the returned package.
We reserve the right to discard unclaimed orders after 30 days of notifying you, with no refund issued.
6. Shipping Restrictions
We do not ship to the following regions due to logistical or regulatory constraints:
- Countries under international sanctions (e.g., Iran, North Korea, Syria).
- Regions with limited courier service (e.g., some conflict zones, remote islands without postal infrastructure).
If you attempt to place an order to a restricted region, we will cancel the order and issue a full refund within 3 business days.
7. Changes to This Policy
We may update this Shipping Policy periodically to reflect changes in shipping costs, courier partnerships, or regulatory requirements. Material changes will be posted on the Site with an updated “Last Updated” date, and we will notify you via email if the changes significantly impact your orders. We encourage you to review this policy before placing new orders.
8. Contact Us
If you have questions about shipping, need help tracking your order, or want to resolve a delivery issue, please contact our Shipping Team:
ELYSIAN TRADE LIMITED
Email: [email protected]
Phone: +852 52060774
Last Updated: November 12, 2025