At ELYSIAN TRADE LIMITED (“we,” “us,” or “our”), we want you to be fully satisfied with your sports jersey purchase. This Returns Policy outlines the terms and conditions for returning or exchanging products bought through our e-commerce platform (the “Site”), ensuring a transparent and straightforward process for our global customers. By placing an order with us, you agree to comply with the rules set forth below.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, your item must meet the following criteria:
- Timeframe: Requests must be submitted within 30 calendar days of the delivery date (confirmed via your order tracking number). Returns requested after this period will not be accepted, unless required by local consumer protection laws (e.g., the EU’s Consumer Rights Directive, which mandates a 14-day cooling-off period for online purchases—our 30-day policy exceeds this requirement for added flexibility).
- Condition of Goods: The jersey must be in unused, original condition—unwashed, unaltered, and with all original tags, labels, and packaging intact. We cannot accept returns for items that show signs of wear (e.g., stains, tears, faded logos), have been customized (e.g., personalized player names/numbers, unless the customization contains a manufacturing error), or are damaged due to improper care.
- Proof of Purchase: You must provide a valid order number (found in your order confirmation email) and a clear photo of the item (front, back, and any defects, if applicable) when submitting a return request.
- Exceptions: Clearance or “Final Sale” items are non-returnable and non-exchangeable, unless the product is defective. This will be clearly marked on the product listing page.
2. How to Submit a Return or Exchange Request
Follow these steps to initiate a return or exchange:
- Contact Our Support Team: Send an email to [email protected] with the subject line “Return/Exchange Request – [Your Order Number].” Include:
- Your full name, order number, and delivery address.
- Reason for return (e.g., size mismatch, defective item, change of mind).
- For exchanges: The desired size, color, or alternative jersey style (if available).
- Clear photos of the item (and packaging, if damaged during shipping).
- Await Approval: Our team will review your request within 2 business days. If approved, we will send a Return Merchandise Authorization (RMA) number and a pre-paid shipping label (for customers in eligible regions—see Section 4 for details). You must write the RMA number on the outside of the return package; packages without an RMA number will be rejected.
- Ship the Item: Pack the jersey securely in its original packaging (or a similar protective container) and attach the pre-paid label. Drop off the package at the designated courier location (e.g., DHL, FedEx) within 7 days of receiving the RMA number. Keep the shipping receipt and tracking number for your records.
3. Inspection & Processing
Once we receive your returned item (typically 5–15 business days, depending on your location), our quality control team will inspect it to confirm it meets the eligibility criteria. We will notify you via email of the inspection result:
- Approved Returns: For “change of mind” returns, we will process a refund to your original payment method within 5–7 business days of approval. Refunds include the full product price but exclude original shipping costs (unless the return is due to our error, e.g., wrong item shipped).
- Approved Exchanges: If the requested size/style is in stock, we will ship the replacement item to you free of charge within 3 business days of inspection. If the item is out of stock, we will offer you a full refund or the option to select an alternative product of equal or lesser value.
- Rejected Returns: If the item fails inspection (e.g., it is used, damaged, or missing tags), we will notify you and return the item to you at your own expense. No refund or exchange will be processed.
4. Shipping Costs for Returns
- Returns Due to Our Error: If you are returning an item because it is defective, incorrect (e.g., wrong size/color), or damaged during shipping, we will cover all return shipping costs. We will provide a pre-paid label and refund any original shipping fees you paid.
- Returns for Change of Mind: For returns initiated due to personal preference (e.g., size mismatch, change of style), shipping costs vary by region:
- EU, US, UK, Canada, Australia: We provide a pre-paid label, but a $10 USD (or equivalent in local currency) restocking fee will be deducted from your refund to cover shipping and processing costs.
- Other Regions: Customers are responsible for all return shipping costs. We recommend using a tracked shipping service, as we are not liable for lost or damaged packages during return transit.
5. Defective or Damaged Items
If you receive a jersey that is defective (e.g., faulty stitching, missing logos, incorrect printing) or damaged during shipping, please contact us within 48 hours of delivery. Include photos of the defect/damage and the original packaging, and we will:
- Send a replacement item free of charge (with a pre-paid label for returning the defective item), or
- Process a full refund (including original shipping costs) immediately, without requiring you to return the item (in select cases, e.g., minor defects).
6. International Considerations
For customers outside the EU, US, UK, Canada, and Australia:
- Customs & Duties: We are not responsible for any customs duties, taxes, or fees incurred when returning items to our warehouse. You may need to declare the package as “Returned Merchandise” to avoid additional charges—check with your local customs office for guidance.
- Local Laws: This Returns Policy complies with international consumer protection standards, but local laws may impose additional rights (e.g., longer return periods). In such cases, the more favorable terms for you will apply.
7. Changes to This Policy
We may update this Returns Policy periodically to reflect changes in shipping partners, regulatory requirements, or customer feedback. We will notify you of material changes by posting the updated policy on our Site and updating the “Last Updated” date below. Your continued use of our Services after changes are posted constitutes acceptance of the revised terms.
8. Contact Us
If you have questions, need assistance with a return, or wish to dispute a decision, please contact our Returns Team:
ELYSIAN TRADE LIMITED
Email: [email protected]
Phone: +852 52060774
Last Updated: November 12, 2025